Ashley HomeStore in Avon, IN Open now

Reviews about Ashley HomeStore

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  January 07, 2019, by Queen B
  Store manager was no help, nor was customer service manager. Once store manager made her rounds throughout the store, every associate ignored what we needed. Sales rep did not know her job, have text messages showing everything she told us to do. Store manager told us she could not make a decision had to come from corporate office. Spent over 2 plus hours on the phone with multiple people from corporate office in Tennessee. Wish I could of spoke with Chad Spencer the treatment we have received since December 30, 2017. Felt like a customer back in high school with grown adults talking about you . Have no idea what is going on with our order or our account. Once customer service #058 said he can't do anything about $163 And the store will not budge. After dealing with there associates mistake and Jay customer service managers conversation on the phone who never made contact with me when i arrived. Only person decent was a nice lady Linda and Trey. Sophia got up and walked away once I got corporate on the line walked by me twice NEVER asked if i got any answers then went to lunch. Over a sofa sales rep sold to us that was wrong. The warehouse said we had 72 hours. We called within 4 hours and said we have a problem We were told u bought it u take it. 2 people in this store has been very customer courteous. I've never been so mistreated and set to the side like we were nobody after spending $1500. I have all night googled Chad Spencer and who he is and what this company is? First it was a bed mattress we bought in 2017 that collapsed our bed because sales rep Jeremy never got us the metal piece for moving parts of that makes the bed move up and down. Now this. I've never seen managers gloat in front of customers after they won after 3 hours like i saw tonight sitting with my 10 year old. Now I get notice that they are coming to get the wrong couch on the 5th and we have nothing to replace it and nobody has even spoke to us?? Sophia let me walk out the door, never said how can we fix this what would u like or we will be picking up the wrong order tomorrow from your home, customer service told me that. No manager spoke to me. Like we had the plague and everyone was told to stay away and they did we sat at a small table and nobody reached out to us except a nice sales rep lady named Trey promising she will see what she can make right. I hope this gets to the CEO Chad Spencer and not a rude store manager.